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Important changes to your Samsung account

Samsung account
Important changes to your Samsung account
Dear Customer,
Thank you for using Samsung account.

We are writing to inform you of important changes related to using your Samsung account.

Samsung is implementing an inactive Samsung account policy to protect the data of users who have not used their account for an extended period of time. Once this policy is implemented, Samsung accounts that have not been logged in to or used for twenty-four (24) months will be considered inactive and will be subject to deletion.

If an account is deleted, access to the account will be restricted and all data linked to the account will be deleted. Accounts and data that are deleted cannot be restored. However, some data may be retained in accordance with local legal requirements and applicable legislation.
Policy effective date
31 July 2025
Key details of policy
Deletion of Samsung accounts that have been inactive for twenty-four (24) months.

Samsung defines account usage/activity as follows:

  • Creating a Samsung account
  • Logging in to Samsung services/products using a Samsung account
  • Using a service/product while logged in with a Samsung account
To prevent your account from being deleted, and to ensure proper use of Samsung Services, your account must have at least one usage/activity every twenty-four (24) months.

However, there are some exceptions to this policy and accounts that meet at least one of the exceptions will be considered active.

Exceptions include, registered family accounts, accounts with a record of accumulating/using reward points, and accounts used to purchase products on Samsung.com. You can see the complete list of exceptions here.

Notifications will be sent to your email address before your account is deleted to prevent unwanted deletion.

In addition, we are making a change to how we notify you about updates to our Terms and Conditions. Moving forwards, we will notify you via email only when material changes are made, those that directly affect your rights and obligations.

If you need help with your Samsung account, please contact the Help Center at https://help.content.samsung.com.

Samsung is committed to protecting your personal information and making your experience with Samsung Services safer.


Thank you.

Samsung account Team

Note: Don't reply to this email. Contact us with any queries by visiting the Samsung account customer center.

Samsung account
Copyright © 1995-2025 Samsung. All Rights Reserved.

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